Awards spotlight KM "Best Practice" success
Best Practice of the Year Company: Home Depot; Knowledge Company of the Year:
Xerox
With the introduction of the Best Practice Awards, KMWorld recognized a dozen
companies for tangible use of knowledge management tools and practices. From
those winners, two firms were given particular recognition at an awards ceremony
at the opening of KMWorld Conference and Exposition. The Home Depot was designated Best Practice
Company of the Year, while Xerox was
recognized with the unique category, "Knowledge Company of the Year."
As reported in August, Home Depot has installed document capture and
collaboration tools in its Merchandise Accounting Department. In addition to
streamlining the bills payable operation, those systems have invited information
sharing across departments.
Adam Klein, who now heads Home Depot's Imaging Services Group, said at the
time that the company had not yet extended the system elsewhere in the
organization, but intended to do so. "Other departments want the benefit of
having information scanned and available for retrieval," he said.
KMWorld recently contacted Klein. While six months ago, Klein's biggest
challenge was figuring out which areas needed document imaging, the company's
task in the coming year is rolling out to all areas that can use the technology.
"We have 18 people (departments) waiting for imaging, workflow and knowledge
management technology," Klein said. "We've been putting business cases together
and prioritizing them."
Klein said that the rate with which departments are automating is the
greatest obstacle. "We've been ramping up," he said. "We anticipate two to three
projects at a time."In putting together teams to administer the technology,
Klein addressed the need to include members with technical skills as well as
departmental expertise.
"We have a commitment to add to each group somebody with knowledge," Klein
said. "We like to have the technology folks know technology and the business
folks know the business." Input Software
and Optika continue to provide technology.
Optika, which relied on Home Depot as a development partner while creating the
EMedia product, continues to co-develop a Web-based solution. According to Steve
Maegdlin, product VP with Optika, the companies have spent considerable time
discussing plans for extending Home Depot's Web strategy.
"We are working on a number of initiatives and over the next 18 months expect
Home Depot to increase the number of production users on the system," Maegdlin
said. "A big initiative is implementing workflow. We hope they will be going
live soon with the workflow portion of EMedia."Both vendor and client agreed
that extending the functionality of the imaging system across the supply chain
is a big goal in the coming year. Giving suppliers access to document
repositories would provide a Web-based customer self-service that would relieve
the workload of reconciliation analysts.
"We have shown them some prototypes of a new Web client," said Maegdlin. "We
continue to discuss the possibilities of moving some of their key business
processes to the Web.""That's one of the things we're going to try," Klein
agreed. "We would hope by the end of 2000, vendor self-service will be a reality
and that vendors can look at--and resolve--their own (discrepancy)
issues."